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	<title>Little Miss No It All &#187; customer service</title>
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	<link>http://colleenjaycox.com</link>
	<description>Ranting and ravings of an easily-excitable closet computer geek slash marcom professional.</description>
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		<title>Little Miss No It All &#187; customer service</title>
		<link>http://colleenjaycox.com</link>
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		<item>
		<title>Who is JD Power?</title>
		<link>http://colleenjaycox.com/2010/03/08/who-is-jd-power/</link>
		<comments>http://colleenjaycox.com/2010/03/08/who-is-jd-power/#comments</comments>
		<pubDate>Mon, 08 Mar 2010 20:25:39 +0000</pubDate>
		<dc:creator>colleenjaycox</dc:creator>
				<category><![CDATA[advertising]]></category>
		<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Commercials]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[award]]></category>
		<category><![CDATA[consulting]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[forecasting]]></category>
		<category><![CDATA[industry]]></category>
		<category><![CDATA[JD Power]]></category>
		<category><![CDATA[marketing information]]></category>
		<category><![CDATA[purchase decision]]></category>
		<category><![CDATA[research]]></category>
		<category><![CDATA[tracking]]></category>

		<guid isPermaLink="false">http://colleenjaycox.com/?p=359</guid>
		<description><![CDATA[I keep seeing all of these commercials for products advertising that they have X number of awards from JD Power &#38; Associates. Who is this JD Power and why should I trust his associates? I went to JDPower.com to try &#8230; <a href="http://colleenjaycox.com/2010/03/08/who-is-jd-power/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=colleenjaycox.com&#038;blog=3266332&#038;post=359&#038;subd=colleenjaycox&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>I keep seeing all of these commercials for products advertising that they have X number of awards from JD Power &amp; Associates.</p>
<p>Who is this JD Power and why should I trust his associates?</p>
<p>I went to JDPower.com to try and figure that out. Turns out it is a marketing information company that does research, tracking, forecasting and consulting. They specialize in auto companies but have also expanded into other markets.</p>
<p>What weight does one of these awards have? It seems to me that this may be a rating that is lauded by the company but not valued by the typical consumer. Like many industry awards, most consumers don&#8217;t know what these awards mean, how a company goes about winning such an award, or what value is brought to a transaction when you work with an awarded company.</p>
<p>Am I right? I&#8217;d love to hear your thoughts on JD Power and other industry awards and their relevance to a purchase decision.</p>
<br />Filed under: <a href='http://colleenjaycox.com/category/advertising/'>advertising</a>, <a href='http://colleenjaycox.com/category/commentary/'>Commentary</a>, <a href='http://colleenjaycox.com/category/commercials/'>Commercials</a>, <a href='http://colleenjaycox.com/category/market-research/'>Market Research</a> Tagged: <a href='http://colleenjaycox.com/tag/award/'>award</a>, <a href='http://colleenjaycox.com/tag/consulting/'>consulting</a>, <a href='http://colleenjaycox.com/tag/consumer/'>consumer</a>, <a href='http://colleenjaycox.com/tag/customer-service/'>customer service</a>, <a href='http://colleenjaycox.com/tag/forecasting/'>forecasting</a>, <a href='http://colleenjaycox.com/tag/industry/'>industry</a>, <a href='http://colleenjaycox.com/tag/jd-power/'>JD Power</a>, <a href='http://colleenjaycox.com/tag/marketing-information/'>marketing information</a>, <a href='http://colleenjaycox.com/tag/purchase-decision/'>purchase decision</a>, <a href='http://colleenjaycox.com/tag/research/'>research</a>, <a href='http://colleenjaycox.com/tag/tracking/'>tracking</a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/colleenjaycox.wordpress.com/359/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/colleenjaycox.wordpress.com/359/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/colleenjaycox.wordpress.com/359/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/colleenjaycox.wordpress.com/359/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gofacebook/colleenjaycox.wordpress.com/359/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/facebook/colleenjaycox.wordpress.com/359/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gotwitter/colleenjaycox.wordpress.com/359/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/twitter/colleenjaycox.wordpress.com/359/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/colleenjaycox.wordpress.com/359/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/colleenjaycox.wordpress.com/359/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/colleenjaycox.wordpress.com/359/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/colleenjaycox.wordpress.com/359/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/colleenjaycox.wordpress.com/359/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/colleenjaycox.wordpress.com/359/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=colleenjaycox.com&#038;blog=3266332&#038;post=359&#038;subd=colleenjaycox&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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		<title>5th Street McDonald&#8217;s Hiring Friendly People</title>
		<link>http://colleenjaycox.com/2009/08/13/5th-street-mcdonalds-hiring-friendly-people/</link>
		<comments>http://colleenjaycox.com/2009/08/13/5th-street-mcdonalds-hiring-friendly-people/#comments</comments>
		<pubDate>Thu, 13 Aug 2009 20:00:06 +0000</pubDate>
		<dc:creator>colleenjaycox</dc:creator>
				<category><![CDATA[Random but Fun]]></category>
		<category><![CDATA[Raves]]></category>
		<category><![CDATA[5th street]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[drive thru]]></category>
		<category><![CDATA[food]]></category>
		<category><![CDATA[manager]]></category>
		<category><![CDATA[McDonald's]]></category>
		<category><![CDATA[missouri]]></category>
		<category><![CDATA[police]]></category>
		<category><![CDATA[st. charles]]></category>

		<guid isPermaLink="false">http://colleenjaycox.com/?p=286</guid>
		<description><![CDATA[Just saw this video from a McDonald&#8217;s in St. Charles, MO. The restaurant needed more time to complete this man&#8217;s order, so they asked him to pull out of the drive-thru. He refused and so it appears that they refused &#8230; <a href="http://colleenjaycox.com/2009/08/13/5th-street-mcdonalds-hiring-friendly-people/">Continue reading <span class="meta-nav">&#8594;</span></a><img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=colleenjaycox.com&#038;blog=3266332&#038;post=286&#038;subd=colleenjaycox&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Just saw this video from a McDonald&#8217;s in St. Charles, MO.</p>
<p>The restaurant needed more time to complete this man&#8217;s order, so they asked him to pull out of the drive-thru. He refused and so it appears that they refused to serve him his food. Ten minutes later he goes into the store to speak with a manager, who informs him that the police are outside waiting for him. The police asked for his side of the story then told the manager to give him the food.</p>
<p>My favorite part is when the guy tells them that the video is going to be &#8220;all over CNN&#8221; and one of the employees says, &#8220;I always wanted to be on TV. That&#8217;s tight.&#8221;</p>
<span style="text-align:center; display: block;"><a href="http://colleenjaycox.com/2009/08/13/5th-street-mcdonalds-hiring-friendly-people/"><img src="http://img.youtube.com/vi/BJlkdCbysYw/2.jpg" alt="" /></a></span>
<p>I first read about this story on the new St. Louis gossip site, <a title="McDonalds is Not to be Messed With" href="http://punchingkitty.com/2009/08/13/mcdonalds-is-not-to-be-messed-with/" target="_blank">Punching Kitty</a>.</p>
<br />Posted in Random but Fun, Raves Tagged: 5th street, customer service, drive thru, food, manager, McDonald's, missouri, police, st. charles <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/colleenjaycox.wordpress.com/286/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/colleenjaycox.wordpress.com/286/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/colleenjaycox.wordpress.com/286/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/colleenjaycox.wordpress.com/286/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gofacebook/colleenjaycox.wordpress.com/286/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/facebook/colleenjaycox.wordpress.com/286/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gotwitter/colleenjaycox.wordpress.com/286/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/twitter/colleenjaycox.wordpress.com/286/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/colleenjaycox.wordpress.com/286/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/colleenjaycox.wordpress.com/286/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/colleenjaycox.wordpress.com/286/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/colleenjaycox.wordpress.com/286/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/colleenjaycox.wordpress.com/286/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/colleenjaycox.wordpress.com/286/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=colleenjaycox.com&#038;blog=3266332&#038;post=286&#038;subd=colleenjaycox&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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		<title>The Joy and Sorrow of Account Service</title>
		<link>http://colleenjaycox.com/2009/05/27/231/</link>
		<comments>http://colleenjaycox.com/2009/05/27/231/#comments</comments>
		<pubDate>Wed, 27 May 2009 19:02:26 +0000</pubDate>
		<dc:creator>colleenjaycox</dc:creator>
				<category><![CDATA[advertising]]></category>
		<category><![CDATA[Career]]></category>
		<category><![CDATA[Commentary]]></category>
		<category><![CDATA[Rants]]></category>
		<category><![CDATA[account service]]></category>
		<category><![CDATA[client]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[relationship]]></category>
		<category><![CDATA[vendor]]></category>

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		<description><![CDATA[The Vendor Client relationship &#8211; in real world situations I&#8217;m big on metaphors. This movie? A metaphor for my job. Posted in advertising, Career, Commentary, Rants Tagged: account service, advertising, client, customer service, marketing, relationship, vendor<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=colleenjaycox.com&#038;blog=3266332&#038;post=231&#038;subd=colleenjaycox&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p><strong>The Vendor Client relationship &#8211; in real world situations</strong><br />
<span style="text-align:center; display: block;"><a href="http://colleenjaycox.com/2009/05/27/231/"><img src="http://img.youtube.com/vi/R2a8TRSgzZY/2.jpg" alt="" /></a></span><br />
I&#8217;m big on metaphors. This movie? A metaphor for my job.</p>
<br />Posted in advertising, Career, Commentary, Rants Tagged: account service, advertising, client, customer service, marketing, relationship, vendor <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gocomments/colleenjaycox.wordpress.com/231/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/comments/colleenjaycox.wordpress.com/231/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godelicious/colleenjaycox.wordpress.com/231/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/delicious/colleenjaycox.wordpress.com/231/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gofacebook/colleenjaycox.wordpress.com/231/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/facebook/colleenjaycox.wordpress.com/231/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gotwitter/colleenjaycox.wordpress.com/231/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/twitter/colleenjaycox.wordpress.com/231/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/gostumble/colleenjaycox.wordpress.com/231/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/stumble/colleenjaycox.wordpress.com/231/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/godigg/colleenjaycox.wordpress.com/231/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/digg/colleenjaycox.wordpress.com/231/" /></a> <a rel="nofollow" href="http://feeds.wordpress.com/1.0/goreddit/colleenjaycox.wordpress.com/231/"><img alt="" border="0" src="http://feeds.wordpress.com/1.0/reddit/colleenjaycox.wordpress.com/231/" /></a> <img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=colleenjaycox.com&#038;blog=3266332&#038;post=231&#038;subd=colleenjaycox&#038;ref=&#038;feed=1" width="1" height="1" />]]></content:encoded>
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