Just saw this video from a McDonald’s in St. Charles, MO. The restaurant needed more time to complete this man’s order, so they asked him to pull out of the drive-thru. He refused and so it appears that they refused to serve him his food. Ten minutes later he goes into the store to speak [...]
Posts Tagged as ‘customer service’
May 27, 2009
The Joy and Sorrow of Account Service
The Vendor Client relationship – in real world situations I’m big on metaphors. This movie? A metaphor for my job.
March 8, 2010
Who is JD Power?
I keep seeing all of these commercials for products advertising that they have X number of awards from JD Power & Associates. Who is this JD Power and why should I trust his associates? I went to JDPower.com to try and figure that out. Turns out it is a marketing information company that does research, [...]
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Tags: award, consulting, consumer, customer service, forecasting, industry, JD Power, marketing information, purchase decision, research, tracking